This role will be responsible for conducting and leading the investigations, supervising, preparing and/ or reviewing the investigation reports of fraud investigators, preparing, and conducting the fraud awareness programs across the bank, and participating in policy making in terms of fraud prevention and detection. He/ she will also be responsible for implementing and owing the Enterprise Fraud Management tool, managing the fraud rules configured, and liaising with IT for its effective operation

Responsible for owing the Enterprise Fraud Management tool, managing the implementation of the system, managing the fraud rules configured, organizing training of the staff on its use, and liaising with IT for its effective operation
― Guide in developing an effective fraud prevention program to combat existing and emerging fraud in various products and channels, while balancing and optimizing revenue and client experience.
― Provide recommendations/suggestions and assistance to the CRO for fraud prevention strategy, analytics, and tactical implementation of prevention measures
― Identify and leverage cutting edge technology to reduce cyber-enabled fraud.
― Work with the Fraud Monitoring and Prevention team to provide monitoring and detection strategy by providing analytical/modelling input, proactively identifying fraud detection issues and reporting needs.
― Create and implement fraud mitigation strategies while ensuring high customer service levels and revenue enhancement.
― Produce and present KRI/KPI, budgeting, and staffing reports for the Fraud Monitoring and Prevention team
― Develop effective relationships to ensure strong understanding of fraud concerns and prevention efforts
― Assess new and existing products and services for fraud risk and propose mitigating controls
― Lead internal and external fraud committees
― Maintain internal blacklist of confirmed fraud cases
― Develop content for fraud awareness training and campaigns
― Manage the roll-out and completion of fraud awareness training program across the bank
― Prepare management dashboard for Risk Committee meetings and periodic reporting to management
― Act as a point of contact for subject matter expertise on topics related to fraud prevention
― Strong partnership with vendors and Product team effectively managing the fraud controls for new-account application
― Interact with external partners such as regulatory bodies and banks to maintain intelligence exchange
― Understand market fraud methods and situations, and re-examine existing monitoring rules as needed
― Educate customers through regular communication on potential fraudulent practices by fraudsters and provide protection tips
― Application of Forensic skills, both Account and Computer in conduct of investigations to gather irrefutable evidence
― Application of Interview and interrogation skills in investigations of staff
― The Fraud Manager will be responsible for conducting and leading the investigations, supervising, preparing and/ or reviewing the investigation reports of fraud investigators, preparing, and conducting the fraud awareness programs across the bank
― The role of the Fraud Manager is to motivate colleagues to take fraud seriously and tackle it proactively. This involves collaborating with Governance, Information Security, Risk Management, IT, HR, Compliance, and other departments
Skillset
― Knowledge of Fraud & Auditing techniques, fraud life cycle, industry trends as well as analysis of financial documents & Advanced Accounting techniques
― Knowledge Principles, theories, and practices of law enforcement court/ hearing, rules, records, procedures, and protocol
― Understanding of fraud management and governance frameworks, strong knowledge of business continuity best practices and protocols, operational risk management, and in-depth knowledge and expertise of the Bank’s operations, including IT practices
― Experience in using and managing Automated fraud detection/data interrogation tools
― Experience of developing evidence related to accounting transactions
― Attention to detail and ability to analyze large amounts of information
― Strong problem solving and analytical skills
― Excellent communications (oral and written), interpersonal / business partnering, and organizational skills
― Project Management skills will have advantage
― Must have managed minimum 1 or 2 subordinates
― Proficient with MS applications

Education/Certification
― Bachelor’s Degree in Accounting & Auditing, Mathematics, Statistics, Actuarial Sciences, Economics, Criminal Justice, or related business & technical field
― Graduate/Postgraduate in Financial Engineering
― A designation as a Certified Fraud Examiner (CFE) from the Association of Certified Fraud Examiners is preferable or should be acquired within 1 year of date of hire
• Experience
― At least 10 years’ experience of which at least 7 years in criminal fraud investigation
― Implementing and managing an Enterprise fraud monitoring system
― Previous experience of working in a local bank in the UAE or large sized bank in other geographies
• Special Skills
― Enjoys and gets energized by complex problem solving and ability to push the innovation on solutions
― Excellent leadership skills and enjoys teaching / mentoring others
― Excellent communication skills with the ability to influence Senior Management and mentor Fraud Analysts